We have just received the bill for Annual Maintenance for the MYOB Exo Payroll that we use and it has increased by $520.88 with no explanation other than:
we are committed to continuous development!
What a complete load of rubbish!
Development in my book involves the addition of new functionality to improve the product. MYOB have added no new functionality to the payroll since they purchased it from Comacc and the only changes have been around legislative tax changes, which they have to do in order to stay in the market.
In fact MYOB have started removing functionality that we, as a customer, used so the reality is the product is slowly been DOWNGRADED as we are getting less and less of a product, yet they seem fit to charge us more.
What do you think? Do you think you are getting value for money from MYOB especially considering the Maintenance fee does not even cover support?
This statement has the making of a good Tui advert – “Continuous development” – Yeah right!
I’ve been onto these turkeys for years complaining about the lack of consistency with Report selection criteria. Specifically they have two sort orders by Employee Code and Employee Alpha but 15 of their reports only have one Selection Criteria Employee Code, so if you don’t know the Employees code you have to go searching for it to be able to print the report!
MYOB should cut out the spin and make some real improvements to their shoddy product!