This depends largely on work load and when you send us the source information. When a new client starts with us we determine a suitable time frame. We have never missed a payroll deadline and our staff will do whatever is necessary to ensure that the pay always gets processed on time.
Archive for June, 2008
How quickly can I get my payroll back?
Posted: June 26, 2008 by paularetallick in Frequently Asked Questions0
Can my employees ring you to query information?
Posted: June 26, 2008 by paularetallick in Frequently Asked QuestionsTags: employees
As a rule no as we have no way of guaranteeing that the person on the end of the phone is who they say they are. We work on the basis that the client nominates who corresponds with us and we only accept requests from these people.
How do I ensure that the payroll information is kept confidential?
Posted: June 26, 2008 by paularetallick in Frequently Asked QuestionsTags: confidentiality
You nominate who has access to your data. Each person nominated is given their own password for reports and our internal processes ensure that we will not provide confidential information to anyone who is not authorised to receive it.
Are reports all password protected?
Posted: June 26, 2008 by paularetallick in Frequently Asked QuestionsTags: reports
We insist that all reports sent to our clients are password protected.
How safe is my payroll data?
Posted: June 26, 2008 by paularetallick in Frequently Asked QuestionsTags: backup
We use an online backup service provided by Nexus Data Security who provide a very secure and safe backup environment. An incremental backup is done every day, a weekly backup is done every Sunday and a further backup is scheduled once a month. This service also allows us to restore our data back to any [...]
